Explore customer service jobs in Dubai as Transmarine Cargo Services LLC is hiring a Customer Service Executive for freight forwarding in JAFZA.

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Transmarine Cargo Services LLC (BR) is currently looking for a Customer Service Executive (Freight Forwarding) to join our team in JAFZA, Dubai.

Key Responsibilities

• Act as the primary point of contact for customers regarding import, export, and cross-trade shipments.
• Manage customer bookings, freight rate requests, shipment tracking, and status updates.
• Coordinate with operations, documentation, transport teams, carriers, and overseas agents to ensure smooth shipment execution.
• Resolve customer concerns and maintain high service standards.
• Maintain shipment records and support KPI/SLA compliance.
• Support customer retention initiatives and coordinate with the sales team.

Qualifications & Requirements

• Minimum 1 year of experience in customer service within freight forwarding.
• Experience handling air, sea, and land freight operations.
• Knowledge of import, export, and cross-trade procedures.
• Bachelor’s degree preferably in Business, Supply Chain, or related field.
• Fluency in English is required; other languages are an added advantage.

Key Competencies

• Customer-focused with a proactive and solution-oriented mindset.
• Strong communication, coordination, and relationship-building skills.
• Team player with effective follow-up skills.

How to Apply

If you’re ready to take the next step in your logistics career, send your CV to careers@transmarinemiddleeast.in.

To apply, send your resume to: careers@transmarinemiddleeast.in