Hiring Immediately – Call Center Agent

Responsibilities

·      Answer calls and respond to emails
·      Provide accurate, satisfactory answers to their queries and concerns
·      Document all call information according to standard operating procedures
·      Follow up customer calls where necessary
·      De-escalate situations involving dissatisfied customers, offering patient assistance and support
·      Collaborate with other call center professionals to improve customer service
·      identify and escalate priority issues
·      research required information using available resources
·      Help to train new employees and inform them about the company’s customer management policies

Qualification

·      Any Degree/ Diploma with 3-4 years of Experience in relevant field.
·      Strong communication, both written and verbal
·      Great active listening skills
·      Exceptional interpersonal and rapport building skills
·      A patient and empathetic attitude
·      Strong time management and organizational skills
·      Adaptability and flexibility
·      Phone skills, including familiarity with complex or multi-line phone systems
·      Ability to speak multiple languages (Arabic/ English, Urdu/ English, Tagalog/ English)

Numbers of positions – 10

Candidates can apply by sending profiles at 

ssreenath@omb.ae & cc sraza@omb.ae