Find exciting call center agent jobs at Novo Cinema offering immediate start for qualified customer service professionals.

Company: Novo Cinema

Location: Qatar

NOVO Cinema is hiring energetic professionals to join their team as a Call Center Agent to support customer operations and deliver exceptional cinema experiences.

Job Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist customers with inquiries, complaints, feedback, and general information.
• Provide accurate information about NOVO Cinema services, promotions, showtimes, and policies.
• Resolve customer issues efficiently and escalate when necessary.
• Maintain accurate records of all interactions in the system.
• Meet daily/weekly KPIs including call quality, attendance, and productivity.
• Ensure a high level of customer satisfaction through excellent service.

Requirements

• High school diploma or any equivalent; a degree is an advantage.
• Previous call center or customer service experience is preferred.
• Excellent communication skills in English (both verbal and written).
• Good computer skills and typing speed.
• Strong problem-solving and interpersonal skills.
• Willing to work in shifts, including weekends and holidays.
• Immediate joiners with valid local QID and release from current sponsor only.

How to Apply

Interested candidates qualified for these call center agent jobs can submit their CV to recruitmentqa@novocinemas.com.

To apply, send your resume to: recruitmentqa@novocinemas.com