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Looking for customer service jobs in Dubai? Arabian Packaging is hiring a Customer Service Officer.
About this role
Arabian Packaging in Dubai is seeking a Customer Service Officer to manage client relations, process purchase orders, and coordinate seamlessly across internal departments. The ideal candidate will bring 3 to 5 years of industry experience along with strong ERP knowledge and bilingual communication skills in English and Arabic.
Job Responsibilities
- Serve as primary point of contact for assigned customers and ensure exceptional customer experience.
- Manage customer enquiries, purchase orders and order processing with accuracy.
- Coordinate closely with Sales, Production Planning, Quality and Logistics.
- Manage customer complaints and escalations to drive timely resolution.
- Liaise with Finance on pricing discrepancies, invoicing and payment follow-ups.
- Maintain accurate customer records, order documentation and ERP data.
Requirements
- 3-5 years of customer service coordination experience in corrugated packaging industry.
- Bachelor’s degree or diploma in Business Administration or related discipline.
- Good working knowledge of ERP systems and order management.
- Proficiency in both English and Arabic (mandatory).
- Strong communication and problem-solving skills.
How to Apply
📧 Email your CV to: hr@arabpack.com
Mention the job title in your email subject line.
ملخص الوظيفة
ترغب شركة Arabian Packaging في دبي بتعيين مسؤول خدمة عملاء بخبرة تتراوح بين 3 إلى 5 سنوات. تتطلب الوظيفة إجادة اللغتين العربية والانجليزية بطلاقة ومعرفة بأنظمة تخطيط موارد المؤسسات. يجب على المتقدمين إرسال سيرتهم الذاتية عبر البريد الإلكتروني.