Explore exciting hotel jobs in UAE with Central Hotels & Resorts as they hire a dedicated Guest Service Agent.

Company: Central Hotels & Resorts

Location: UAE

The Guest Service Agent (GSA) is responsible for providing warm, professional, and efficient service to guests throughout their stay, ensuring a positive guest experience and maintaining high Front Office service standards.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest inquiries, requests, and complaints and ensure appropriate follow-up.
• Handle guest accounts, payments, and other Front Office transactions accurately.
• Maintain accurate guest information and ensure all required details are properly recorded in the PMS.
• Promote hotel facilities, services, packages, and upselling opportunities.
• Maintain effective communication with all hotel departments to ensure smooth guest service.

Qualifications

• Minimum 1–2 years of Front Office or Guest Service experience, preferably in a hotel environment.
• Good knowledge of Front Office operations and PMS systems/OPERA.
• Fluent in Russian and English communication skills.
• Strong guest-handling and problem-solving abilities.
• Customer-focused with a positive and professional attitude.
• Ability to work under pressure and handle multiple tasks efficiently.
• Professional grooming and presentation.
• Previous UAE/GCC hospitality experience is an advantage.

How to Apply

Interested candidates can share their CV at careers.rc@central-hotels.com.

To apply, send your resume to: careers.rc@central-hotels.com